Tuesday, October 9

NCPA House of Delegates

Tuesday, October 9
8:00 – 10:00 a.m.

The NCPA House of Delegates is the policy-making body of the Association. Resolutions on issues related to independent community pharmacy are brought before the delegation for consideration during the session. Resolutions that are adopted as official NCPA policy serve as the focal point for the Association’s advocacy and education efforts.

Speaker:
David Smith, RPh, NCPA President, Indiana, Pa.; Panel of NCPA Steering Committee Chairs

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Describe the top priorities identified and their importance to community pharmacy.
  2. Discuss viewpoints expressed in the final ratification of priorities to become association policy.
  3. Recall the direction identified for the association’s coming year.

ACPE # 0207-0000-18-324-L04-P
ACPE # 0207-0000-18-324-L04-T
2.0 contact hours (0.2 CEUs)
Activity Type: Knowledge-Based

Convenience Packaging: How to market your service

Tuesday, October 9
10:00-11:30 a.m.

From standard bubble packs to robotic technology, convenience packaging is an important and profitable opportunity in your pharmacy. In the wake of Amazon’s acquisition of PillPack, telling your community about your services – and your local advantage – is vital. In this session, pharmacy peers will share successes and lessons learned with convenience packaging and how to best promote the service to your market area.

Walk away with:

  • Marketing ideas for your convenience packaging service
  • Best practices from your peers on how to get started with convenience packaging
  • Tips on how to grow your convenience packaging program into a successful service

Speaker:
Benjamin McNabb, PharmD, Owner, Love Oak Pharmacy, Eastland, Tx.
Steve MacNeill, RPh, Owner/President, Winchester Pharmacy, Winchester, Ma.

Jeff Kirchner, RPh, CEO, Streu’s Pharmacy Bay Natural, Green Bay, Wisc.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Discuss how to target marketing to patients and caregivers.
  2. Examine the benefits and challenges of common types of convenience packaging.
  3. Discuss best practices for operating a convenience packaging service in your pharmacy.

*Special Non-CE Shoot the Breeze Session Runs 11:00 – 11:30 am
302
ACPE # 0207-0000-18-326-L04-P
ACPE # 0207-0000-18-326-L04-T
1.0 contact hours (0.1 CEUs)
Activity Type: Application-Based

Download PDF

APSEP18-PharmacyMarketing

APAUG18-Remarkable Stories

KRBC TV Love Oak Pill Box 09 25 2016

Pharmacy Times Article: Multimed Packaging Shown to Improve Medication Adherence

STOMPP Study

CDC Grand Rounds: Improving Medication Adherence for Chronic Disease Management — Innovations and Opportunities

Adherence and health care costs

Incentives that Get the Most Out of Your Team

Tuesday, October 9
10:00-11:30 a.m.

A recent Gallup poll found that over half of employees were not engaged in their jobs. Motivating your team is one of the toughest challenges of running a small business. Come learn from your peers how they successfully engage their staff and are accomplishing their goals.

Walk away with:

  • Employee incentive ideas that work.
  • A guide to generational differences and how they affect staff motivation.
  • An action plan for incentive structures in your business.

Speakers:
Pam Marquess, PharmD, Owner, East Marietta Drug, Inc., Woodstock, Ga.
Andrew Finney, PharmD, Owner and President, Perkins Drugs & Gift Shop, Gallatin, Tenn.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Evaluate peer-tested employee incentive strategies that offer a return on investment.
  2. Contrast generational differences and how they affect staff motivation.
  3. Create an incentive plan for your pharmacy team utilizing peer best practices and lessons learned.

304
ACPE # 0207-0000-18-325-L04-P
ACPE # 0207-0000-18-325-L04-T
1.5 contact hours (0.15 CEUs)
Activity Type: Application-Based

Download PDF

The Future of 340B

Tuesday, October 9
10:00-11:30 a.m.

The 340B Program is getting lots of attention on the Hill and in the media lately as changes to this Program are on the horizon. Whether you are already participating in this financially rewarding opportunity or are just thinking about it, this timely session is a must. For 340B to bring the best results, your pharmacy has to be ready to find the opportunities and miss the pitfalls.

Walk away with:

  • An understanding of the legislative and regulatory changes looming for the 340B Program.
  • Insights on how the relationship between covered entities and contract pharmacies may change with legislative or regulatory changes.
  • Best practices for contract pharmacies in the 340B Program.

Speaker:
Amanda Gaddy, RPh, Co-Founder, Secure340B, McDonough, Ga.
Susan Pilch, JD, Senior Vice President, Legal and Advocacy, 340B Health, Washington, D.C.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Discuss likely 340B Program legislative and regulatory changes and the impact on community pharmacy.
  2. Examine the relationship between covered entities and contract pharmacies.
  3. Summarize ways for contract pharmacies to maximize positive results in the 340B Program.

306
ACPE # 0207-0000-18-327-L04-P
ACPE # 0207-0000-18-327-L04-T
1.5 contact hours (0.15 CEUs)
Activity Type: Application-Based

Download PDF

NCPA 340b Best Practice Guidelines

How to Tell Your Story (and Get Your Story Told)

Tuesday, October 9
2:30-3:15 p.m.

“Earned media” can build your reputation with the community and get the attention of patients in search of the right pharmacy relationship. Having media’s ear can also be helpful when shedding light on abusive PBM practices. This session will share effective ways to engage local media as a source and guidance on how you can use the opportunity as a marketing tool for your business.

Walk away with:

  • Ideas on reaching out to reporters to become the go-to source for health care in your community
  • Real-life examples of how to tell the story of PBM abuses to the media
  • A how-to on working with a reporter and keeping “on the record” and “off the record” straight.

Speaker:
Antonio Ciaccia, Director of Government and Public Affairs, Ohio Pharmacists Association,
Columbus, Ohio
Nate Hux, PharmD, Pickerington Pharmacy, Pickerington, Ohio
Scott Brunner, Senior Vice President of Communications, National Community Pharmacists Association, Alexandria, Va.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Explain what motivates reporters, what might make a good news story, and how to engage local media.
  2. Discuss best practices for building media relationships and becoming a subject matter expert.

302
ACPE # 0207-0000-18-330-L04-P
ACPE # 0207-0000-18-330-L04-T
0.75 contact hours (0.075 CEUs)
Activity Type: Knowledge-Based

Download PDF

Media Tips for Pharmacists

Easiest Way to Attract New Customers: Curbside Appeal

Tuesday, October 9
2:30-3:15 p.m.

Banks look regal for a reason – it instills confidence in their depositors. What does the front of your pharmacy say about your business? Getting your curbside appeal right is the easiest way to attract new customers and build your business.

Walk away with:

  • Simple strategies to revitalize your pharmacy exterior.
  • Do’s and don’ts of fonts and colors.
  • Tips for primary and window signs.

Speaker:
Gabe Trahan, Senior Director of Store Operations and Marketing, NCPA, Burlington, Vt.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Discuss ways to give your pharmacy a face lift.
  2. Outline strategies for improving your signage.
  3. Evaluate your font usage and color scheme.

304
ACPE # 0207-0000-18-329-L04-P
ACPE # 0207-0000-18-329-L04-T
0.75 contact hours (0.075 CEUs)
Activity Type: Knowledge-Based

Download PDF

Profit Makers

NCPA’s Front-End Overhaul

Twitter @NCPAGabe

Colleagues in Consultation

Tuesday, October 9
1:30-2 p.m.

Exhibit Hall

Telemedicine in the Pharmacy   

An informative discussion on telemedicine and the opportunities that it can bring to your pharmacy.   

CDC Diabetes Prevention Program, an Opportunity for Your Pharmacy 

Learn about the CDC Diabetes Prevention Program and how community pharmacies have integrated it.  

Front End Tips and Tricks 

What does your front end say about your pharmacy?  Learn best practices for showcasing your front-end merchandise and making the most of this profitable space.   

Operating Efficiently: Three Factors that Impact Your Bottom Line

Tuesday, October 9
2:30-3:15 p.m.

In a world of DIR fees and tight margins, operating efficiently is more important than ever. Personnel, inventory management, and patient makeup are key for your pharmacy. Manage these three factors, and put your pharmacy on the road to success. Get insights from a pharmacy owner who has made a significant bottom line difference by managing his operations.

Walk away with:

  • Simple metrics to assess your pharmacy operations.
  • Ways to improve profitability.

Speaker:
Mark BonDurant, RPh, Chief Consultant, Independent Rx Consulting, Dayton, Ohio

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Summarize essential areas of pharmacy management.
  2. Explain problems that lead to decreased profits in pharmacies.
  1. Discuss solutions to common barriers to profitability.

306
ACPE # 0207-0000-18-328-L04-P
ACPE # 0207-0000-18-328-L04-T
0.75 contact hours (0.075 CEUs)
Activity Type: Knowledge-Based

Download PDF

Ownership resources

Appointment with Profits: Building a Profitable Functional Medicine Niche

Tuesday, October 9
3:15-4:00 p.m.

One in three adults in the U.S. report use of complementary and alternative medicine, spending more than $30 billion out-of-pocket on these products and practices. Some of your peers have capitalized on this opportunity for improved patient health outcomes and cash-based profits through a focus on prevention and wellness. Get an insider’s view of the functional medicine opportunity from an experienced pharmacy owner and how it can lead to a profitable patient health management business that operates side-by-side with your traditional prescription business.

Walk away with:

  • Resources to improve your expertise in functional medicine.
  • Marketing ideas to reach out to current patients with a new program.

Speaker:
Suzanne Keyes, PharmD, Institute of Functional Medicine Practitioner, Owner, Keyes’ Compounding & 180 Wellness Center, Elk City, Okla.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Discuss the functional medicine market and the health care professions involved who are potential partners for pharmacy.
  2. Identify target patient populations and outline marketing strategies and themes for expansion into functional medicine.
  3. Outline incorporation of an appointment-based model for functional medicine into pharmacy workflow and discuss add-on revenue opportunities.

302
ACPE # 0207-0000-18-331-L04-P
ACPE # 0207-0000-18-331-L04-T
0.75 contact hours (0.075 CEUs)
Activity Type: Knowledge-Based

Download PDF

Making Point-of-Care Testing Work in Your Pharmacy

Tuesday, October 9
3:15-4:00 p.m.

Is it strep or the flu? Pharmacies are uniquely positioned to help patients receive care quickly when they are suffering from certain common ailments through point-of-care testing, or POCT. During this session you’ll learn what you need to know to get started with POCT in your pharmacy.

Walk away with:

  • Workflow best practices to successfully implement in your store.
  • Marketing tips to promote the service to your patients and community.
  • Resources for collaborating with prescribers.

Speaker:
Brandon Achor, PharmD, Pharmacist-In-Charge, Lackie Drug Store, Inc., Lonoke, Ark.
Kevin Day, PharmD, Staff Pharmacist, Day’s Miami Heights Pharmacy, Cincinnati, Ohio

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Discuss different point-of-care tests that require a CLIA waiver.
  2. Outline strategies for establishing collaborative practice agreements with local providers.
  3. Explain processes need to implement POCT in your pharmacy.

304
ACPE # 0207-0000-18-333-L04-P
ACPE # 0207-0000-18-333-L04-T
0.75 contact hours (0.075 CEUs)
Activity Type: Knowledge-Based

Download PDF

Diversified Revenue Opportunity: Point-of-Care Testing

News Clip with Brandon Achor

Business Opportunities for Improving Population Health: COPD Patient Care

Tuesday, October 9
3:15-4:00 p.m.

In a value-driven market, improving population health is an important business opportunity for pharmacies offering enhanced services. Hear about how one network of community pharmacies was paid to provide optimal care for patients with COPD. This session will include essential aspects of clinical management, tools for patient engagement, ideas for interdisciplinary collaboration, and business opportunities for improving population health. Community pharmacists can develop a practice model that is effective, efficient, and sustainable.

Walk away with:

  • Best practices for managing and optimizing care for patients with COPD.
  • Strategies for improving care transitions to reduce COPD-related hospital readmissions.
  • Tools for integrating enhanced services into pharmacy workflow.

Speaker:
Terry Seaton, PharmD, FCCP, BCPS, Professor of Pharmacy Practice, St. Louis College of Pharmacy, St. Louis; Lisa Umfleet, RPh, CDE, CGP, Owner, Parkland Health Mart Pharmacy, Desloge, Mo.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Summarize clinical interventions that improve patient-centered outcomes and lower the overall cost of care in patients with COPD.
  2. Describe opportunities for interdisciplinary collaboration that activate patients and engage clinicians, academicians, and industry sponsors to optimize the quality of care for patients with COPD.
  3. Explain business opportunities that support sustainable models of care for patients with COPD by pharmacists in community pharmacies.

306
ACPE # 0207-0000-18-332-L04-P
ACPE # 0207-0000-18-332-L04-T
0.75 contact hours (0.075 CEUs)
Activity Type: Knowledge-Based

Download PDF

The Bloom of Hemp: CBD Oils in the Community Pharmacy

Tuesday, October 9
4:15-5:45 p.m.

CBD oil products are flying off the shelves of your local health food stores and the online marketplace. By 2020, consumer sales are expected to grow into a $2.1 billion market. Get the latest news about regulations and requirements as you consider your pharmacy’s business opportunity with these products.

Walk away with:

  • Information about the legality of CBD oil products.
  • The clinical uses of CBD oils for patient conditions.
  • Marketing tips (and potential risks) related to CBD oils.

Speaker:
Alex Capano, DNP, CRNP, FNP-BC, Medical Director, Ananda Professional, Ananda Hemp, Ecofibre Industries, Philadelphia, Pa.
Jonathan Miller, JD, Lexington Member-in-Charge, Frost Brown Todd LLC, Lexington, Ky.
Todd Halpern, Esq., Venable, LLP, Washington, D.C.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Review the potential therapeutic benefits of CBD oil and counseling points.
  2. Outline legal considerations of selling CBD oil in community pharmacies.
  3. Examine marketing tactics and associated risks with CBD oils.

306
ACPE # 0207-0000-18-335-L04-P
ACPE # 0207-0000-18-335-L04-T
1.5 contact hours (0.15 CEUs)
Activity Type: Application-Based

Presentation

Opioid Pain Management and Your Pharmacy

Tuesday, October 9
4:15-5:45 p.m.

Prescribers, plans, pharmacists, and the U.S. government agree that opioid misuse is having devastating consequences across the country. But, how do we best help those patients? Hear from your colleagues and industry experts on how you can combat the opioid epidemic in your store.

Walk away with:

  • Workflow best practices for managing opioid prescriptions.
  • Naloxone dispensing, drug disposal, and other initiatives that impact your pharmacy.
  • Insights into how new federal regulations regarding opioids will impact you practice.

Speaker:
Ronna Hauser, PharmD, Vice President, Vice President, Pharmacy Policy and Regulatory Affairs, NCPA, Alexandria, Virginia
Zach Forsyth, PharmD, Pharmacist, Hurricane Family Pharmacy, Hurricane, Utah
Jordan Ballou, PharmD, Clinical Assistant Professor, University of Mississippi School of Pharmacy, Oxford, Miss.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Discuss federal regulatory updates with opioids.
  2. Give examples of workflow best practices for filling opioids.
  3. Evaluate abuse prevention polices you could implement in your pharmacy.

302
ACPE # 0207-0000-18-336-L04-P
ACPE # 0207-0000-18-336-L04-T
1.5 contact hours (0.15 CEUs)
Activity Type: Application-Based

Download PDF

Sample Naloxone Standing Order

CDC Website

Dispose my meds 

DEA Letter to NACDS

NCPA summary of Part D Final Rule for contract year 2019

NCPA summary of 2019 final Call Letter

Pharmacy Front-End Refresh for Under $1,000

Tuesday, October 9
4:15-5:45 p.m.

Revitalizing your image with patients and the community may be long overdue, but it does not have to be way over budget. This session will share ways that you can update your look, layout, and product offering on a budget that makes it an easy decision to implement. Examine how to engage your staff resources to execute a redesign plan.

Walk away with:

  • An easy to use checklist to evaluate your pharmacy front-end.
  • 5+ suggestions for a low cost, high impact redesign.
  • Best practices on how to engage your staff on the redesign.

Speaker:
Gabe Trahan, Senior Director of Store Operations and Marketing, NCPA, Burlington, Vt.
Jessica Ayres, Office Manager/Lead Certified Technician, Pickerington Pharmacy, Pickerington, Ohio

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Outline at least five pharmacy redesigns that will improve front-end traffic.
  2. Assess perceived barriers to implementation of pharmacy redesigns.
  3. Discuss strategies for overcoming challenges you may face in a pharmacy redesign.

304
ACPE # 0207-0000-18-334-L04-P
ACPE # 0207-0000-18-334-L04-T
1.5 contact hours (0.15 CEUs)
Activity Type: Application-Based

Download PDF

Profit Makers

NCPA’s Front-End Overhaul