Sunday, October 7

Medical Billing: Uncovering Blind Spots and Adding Revenue

Sunday, October 7
7:45-9:15 a.m.

Hear from pharmacies that have implemented billable medical services into their workflow and how they operate like a racecar pit crew. Navigate potential roadblocks for physician collaboration and strategies to maximize your profits. This session includes real-life scenarios, the pathways to billing for your patient care services, and some of the basics of and barriers to medical billing.

Walk away with:

  • Ideas for profitable collaboration with primary care practices.
  • Solutions for solving the most common costly billing errors when working with prescribers.
  • Tools to train team members as billing specialists.

Speaker:
Amina Abubakar, PharmD, AAHIVP, Owner, Rx Clinic Pharmacy, Charlotte, N.C.
Olivia Bentley, PharmD, Director of Clinical Services, Rx Clinic Pharmacy, Charlotte, N.C.
Zach Forsyth, PharmD, Pharmacist, Hurricane Family Pharmacy, Hurricane, Utah
Steve Moore, PharmD, Pharmacist, Condo Pharmacy, Plattsburgh, N.Y.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Summarize opportunities to capitalize on routine patient care services by establishing successful financial relationships with providers.
  2. Describe approaches for implementing billable services in your pharmacy.
  3. Discuss strategies for collaborating with medical provider staff to optimize medical claim acceptance and reimbursement.

302
ACPE # 0207-0000-18-315-L04-P
ACPE # 0207-0000-18-315-L04-T
1.5 contact hours (0.15 CEUs)
Activity Type: Application-Based

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Prescriber Collaboration: Diversified Revenue

Wound Care: First Aid for Revenue

Sunday, October 7
7:45-9:15 a.m.

Wound care is a category chains won’t touch. Find out how counseling for wound care can lead to doctor referrals. Get the knowledge and resources you need to launch a profitable, rewarding niche. 

Walk away with:

  • Merchandising and referral tips for building a successful wound care program.
  • Basic counseling points for patients dealing with wounds.

 Speaker:
Gabe Trahan, Senior Director of Store Operations and Marketing, NCPA, Burlington, Vt.
Jack Dunn, RPh, Jasper Drug Store, Jasper, Ga.
Rick Hogle, Owner, Fairfax Pharmacy, Swanton, Vt.

Pharmacist and Pharmacy Technician Learning Objectives

  1. Outline how to evaluate the wound care niche in your marketplace.
  2. Compare and contrast the uses, special considerations, and types of wound care products.
  3. Discuss potential marketing targets and approaches for promoting and building the wound care market niche.

*Special Non-CE Shoot the Breeze Session Runs 8:45 – 9:15 am

306
ACPE # 0207-0000-18-316-L04-P
ACPE # 0207-0000-18-316-L04-T
1.0 contact hours (0.1 CEUs)
Activity Type: Application-Based

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Wound Care: Diversified Revenue

Profit Makers

NCPA’s Front-End Overhaul

Twitter @NCPAGabe

Easiest Way to Attract New Customers: Curbside Appeal

Sunday, October 7
7:45-9:15 a.m.

Banks look regal for a reason; it instills confidence in their depositors. What does the front of your pharmacy say about your business? Getting your curbside appeal right is the easiest way to attract new customers and build your business.

Walk away with:

  • Simple strategies to revitalize your pharmacy exterior.
  • Do’s and don’ts of fonts and colors.
  • Tips for primary and window signs.

Speaker:
Gabe Trahan, Senior Director of Store Operations and Marketing, NCPA, Burlington, Vt.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Identify ways to give your pharmacy a face lift.
  2. Outline strategies for improving your signage.
  3. Evaluate your font usage and color scheme.

Cultivating Culture: How to Instill Your Values in Your Pharmacy Team

Sunday, October 7
7:45-9:15 a.m.

Culture. It’s what makes your Disney vacation and your Chick-fil-a experience. How do you create that feeling in your pharmacy? In a world of tight margins and online reviews, every interaction with a patient or prescriber is crucial to your pharmacy business. Discover how to build and sustain a high performing company culture by leveraging the power of living brands and turn your employees into ambassadors of your brand in this session.

Walk away with:

  • A guide to help you hone in on your pharmacy’s value.
  • Management tips for addressing toxic or dysfunctional values.
  • Best practices for establishing world class teams.

Speaker:
Bob Kelley, President and Founder, Pure Culture Consulting, Midlothian, Va.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Discuss the common characteristics of word class teams.
  2. Demonstrate how value chain strategy helps define company purpose.
  3. Illustrate ways to streamline pharmacy communications to ensure message consistency with every member of the pharmacy team.

304
ACPE # 0207-0000-18-317-L04-P
ACPE # 0207-0000-18-317-L04-T
1.5 contact hours (0.15 CEUs)
Activity Type: Application-Based

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LTC Payments in a Changing Landscape

Sunday, October 7
7:45-9:15 a.m.

Long-term care facilities are in an increasingly challenging regulatory environment facing new financial pressures and shifts in Medicare reimbursements. LTC pharmacy operators who best understand these changes – and can help their facility clients – are setting themselves up for success. Find out how the Patient Driven Payment Model, opioid legislation, and interpretative guidelines and other important policy changes impact your business in this session.

Walk away with:

  • Insights into how new payment models will impact your bottom line.
  • Strategies for improving client relationships.
  • Opportunities to expand services in the LTC setting.

Speaker:
Frank Grosso, RPh, Executive Director and CEO, American Society of Consultant Pharmacists, Alexandria, Va.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Summarize key policy and regulatory changes important to the independent pharmacy LTC operators.
  2. Describe developing policies and market changes for 2019 and beyond that may affect the LTC market for the independent practitioner.
  3. Explain the reimbursement model shift contained within recent CMS’ regulations and its implications for skilled nursing facilities’ revenue.

309
ACPE # 0207-0000-18-339-L04-P
ACPE # 0207-0000-18-339-L04-T
1.5 contact hours (0.15 CEUs)
Activity Type: Application-Based

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NCPA LTC Division

Opening General Session

Sunday, October 7
9:30-11:30 a.m.

Highlights of the Opening General Session include a president’s speech by NCPA President David M. Smith, RPh and a keynote address from renowned news anchor and tv host John Quiñones.

Speaker:
David M. Smith, RPh, Indiana, Pa; John Quiñones, ABC News Correspondent, San Antonio, Tx.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Discuss the role of ethics in decision making.
  2. Give an overview of how to address roadblocks and challenges in your daily and professional lives.
  3. Discuss insights into human nature and ethical behavior.

ACPE # 0207-0000-18-318-L04-P
ACPE # 0207-0000-18-318-L04-T
1.5 contact hours (0.15 CEUs)
Activity Type: Knowledge-Based

Innovation in Community Practice Poster Session

Sunday, October 7
1:30 – 3:30 p.m.

Learn from peers, past residents and current students through this multifaceted poster presentation session.  Presenters will showcase research, opportunities for service expansion, student business plans and more.

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Colleagues in Consultation - Long-Term Care Technology

Sunday, October 7
2:30–3 p.m.

Exhibit Hall
Long-Term Care Technology
Find out the technology that has helped your peers grow in their LTC business during this series of round table discussions.

Colleagues in Consultation

Sunday, October 7
4 – 4:30 p.m.

Exhibit Hall
Hot Topics in Specialty Pharmacy
From Opioids to HepC, discover opportunities in specialty pharmacy.

Inventory Management: More than Just a Count
Discover best practices for improving inventory turns and managing cash flow.

Leveraging Your Resources: Students and Residents
Gain best practices for leveraging students and residents in your pharmacy team to improve workflows and your business.

Selecting the Best Candidate
This program looks at the pharmacy team from the hiring process and how to spot the future stars of your team.