Saturday, October 6

Nine Ways Community Pharmacies Have Profitably Implemented Enhanced Care Services

Saturday, October 6
7:45-9:15 a.m.

All across the country, innovative community pharmacies are providing – and getting paid for providing – patient-centered care. Some of these services are being supported by third party reimbursement and some are being paid for by the people getting the care or by their family caregiver. Join pharmacy expert Bruce Kneeland on a tour of successful pharmacy businesses across the country. Find out how these pharmacies decided which services to provide, where they got the support they needed to implement the program, and how providing these enhanced care services has had a synergistic effect on their traditional dispensing services.

Walk away with:

  • 9+ peer-proven ideas for new services.
  • Marketing tips and tricks to attract new business.

Speaker:
Bruce Kneeland, Community Pharmacy Specialist, Kneeland Services, Prescott, Ariz.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Review at least nine innovative patient care services being offered at community pharmacies and the associated impact on patients.
  2. Discuss payment models for enhanced care at the pharmacy level.
  3. Outline marketing best practices to attract patients to new services.

302
ACPE # 0207-0000-18-300-L04-P
ACPE # 0207-0000-18-300-L04-T
1.5 contact hours (0.15 CEUs)
Activity Type: Application-Based

Diversified Revenue Opportunities

Simplify My Meds

Slides

Drug Supply Chain Security Act: What You Need to Know to Comply with the Law

Saturday, October 6
7:45-9:15 a.m.

Do you know what you are legally required to track and trace for drug products that come into and out of your pharmacy? Many pharmacies are still struggling to comprehend and comply with requirements under the federal track and trace law, also known as the Drug Supply Chain Security Act or DSCSA, according to a recent study. Find out what you need to know to protect your business from civil and criminal fines and penalties.

Walk away with:

  • A checklist of track and trace requirements for pharmacies.
  • Workflow solutions that will help your pharmacy comply with the law.

Speaker:
Connie Jung, RPh, PhD, Senior Advisor for Policy, FDA/CDER/Office of Compliance, Silver Spring, Md.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Describe illegitimate product and threats to the drug supply chain.
  2. Describe current DSCSA requirements for pharmacies.
  3. Review common misconceptions and questions about the DSCSA requirements.

*Special Non-CE Shoot the Breeze™ Session Runs 8:45 – 9:15 am

306
ACPE # 0207-0000-18-301-L03-P
ACPE # 0207-0000-18-301-L03-T
1.0 contact hours (0.10 CEUs)
Activity Type: Application-Based

Download PDF

Presentation

Mental Health First-Aid: More Valuable than CPR?

Saturday, October 6
7:45-9:15 a.m.

One in five adults in America experience a mental illness. Your community pharmacy team can be the first line of defense for ensuring patients get the help they need during a mental health crisis. In this session, you’ll learn what mental health first-aid is, why you AND your pharmacy staff should be trained and how it can be just as life-saving as CPR.

Walk away with:

  • Tips for handling a mental health crisis in your pharmacy
  • Staff training resources to improve mental health first aid

Speaker:
Clark Bishop, PharmD, Pharmacist Manager, Partner, Hutton Pharmacy, Blackwell, Okla.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Articulate the value of training pharmacy team members in mental health first aid.
  2. Discuss how mental health first aid training can reduce stigma around mental health issues and lead to better patient care.
  3. Describe how your pharmacy can be a go-to resource in the community for assisting patients with mental health issues.

304
ACPE # 0207-0000-18-302-L04-P
ACPE # 0207-0000-18-302-L04-T
1.5 contact hours (0.15 CEUs)
Activity Type: Application-Based

Download PDF

Mental Health First Aid Education Opportunities

Find a Mental Health First Aid Course

Administration of Long-Acting Injectables: Diversified Revenue

Finding Synergies Between Clinic-based and Community Pharmacists

Saturday, October 6
9:30-11:00 a.m.

Sponsored by Merck
Pairs of clinic-based and community pharmacists who have been collaborating to improve patient care will share the benefits they’ve seen from working together. You’ll hear different approaches to establishing partnerships, how to overcome the toughest challenges in delivering collaborative patient care, and synergetic solutions that are valuable to your business.

Walk away with:

  • Real examples of successful partnerships between pharmacists in the clinic and community.
  • Talking points on how to approach clinic-based pharmacists to establish mutually beneficial relationships.
  • Tips on how a strong partnership can help grow your business.

Speaker:
Cody Clifton, PharmD, Coordinator of Quality Assurance and Best Practices, CPESN® USA, Raleigh, N.C.
Scott Savage, PharmD, Associate Director of Pharmacy, UNC Health Care, Chapel Hill, N.C.
Tiffany Graham Barber, PharmD, Owner, Hillsborough Pharmacy, Hillsborough, N.C.
Cate Rudder, PharmD, Kilgore’s Medical Pharmacy, Columbia, Mo.
Kelly Cochrane, PharmD, BCPS, Clinical Associate Professor, UMKC School of Pharmacy, Columbia, Mo.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Outline methods for overcoming barriers to communicating patient information between clinic-based and community pharmacists.
  2. Discuss ways for clinic-based and community pharmacists to work synergistically to improve patient outcomes.
  3. Describe interventions that provide value to patients, clinics, and pharmacies.

302
ACPE # 0207-0000-18-303-L04-P
ACPE # 0207-0000-18-303-L04-T
1.5 contact hours (0.15 CEUs)
Activity Type: Application-Based

Download PDF

CPESN Patient Flyer

CPESN Provider Flyer

Chronic Care Management (CCM) Playbook

CPESN.com

Tax Strategies for a New Tax Environment

Saturday, October 6
9:30-11:00 a.m.

2018 means big changes for your business. Get the latest on implementation of the new tax law and how you can take advantage of tax breaks in the last quarter of the year to make 2018 your most profitable year yet. Now may be the best time to invest in your business – learn why in this session.

Walk away with:

  • An understanding of the implications of the new federal tax code.
  • Guidance on how the new “pass through” income regulations will affect your tax bill.
  • Tips on new deduction and capital improvement regulations.

Speakers:
Ollin Sykes, CPA, CITP, CMA, President, Sykes & Company, PA, Edenton, N.C.
Scotty W. Sykes, CPA, Sykes & Company, PA, Edenton, N.C.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Illustrate changes to the tax code that will affect community pharmacies in 2018 and beyond.
  2. Summarize the impact of bonus depreciation expansion on your business’s growth.
  3. Discuss the pass-through deduction for qualified pharmacy income.

304
ACPE # 0207-0000-18-304-L04-P
ACPE # 0207-0000-18-304-L04-T
1.5 contact hours (0.15 CEUs)
Activity Type: Application-Based

Download PDF

Worksheet

Digital Tools You Need Today and What’s Coming Tomorrow

Saturday, October 6
9:30-11:00 a.m.

Consumers’ reliance on digital and mobile technology has changed the game when it comes to marketing your pharmacy and engaging with your patients. Your chain competition is exploring ways to leverage the popularity of wearable technology, home-voice assistance, and mobile applications to reach patients. What does this mean for your business? Hear from digital experts about simple digital tools that that can boost your business and get a sneak peek at emerging health technology.

Walk away with:

  • Cost-effective ways to up your marketing game.
  • Strategies for managing online reviews and engaging patients.
  • Insights into how wearables, home-voice assistants, and other consumer technology impact your business.

Speakers:
Susan Barrett, Vice President, Business Development, Digital Pharmacist Inc., Austin, Texas
Timothy Aungst, PharmD, Associate Professor of Pharmacy Practice, MCPHS University, Worcester, Mass.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Discuss consumer expectations for digital information and communication with their pharmacy.
  2. Discuss how to use digital engagement tools to leverage and promote your pharmacy brand.
  3. Assess how consumers are engaging with digital health for their health care management.

306
ACPE # 0207-0000-18-305-L04-P
ACPE # 0207-0000-18-305-L04-T
1.5 contact hours (0.15 CEUs)
Activity Type: Application-Based

Download PDF

The Secret of Pain Point Marketing

Saturday, October 6
12:30-2:00 p.m.

Sponsored by Merck
There are plenty of opportunities for new pharmacy business if you know how to market yourself as a problem solver. Discover a potential partner’s pain point, and you can better understand their needs and create customized solutions for them. Using pain-point marketing you can develop new relationships with physicians and LTC facilities and be a resource for helping local employers navigate the self-insured market.

Walk away with:

  • A how-to on finding potential partners’ pain points that your pharmacy can profit from alleviating.
  • An understanding of how to position your solution to the prescriber and the patient.
  • Real-life success examples on pharmacy peers working with physicians, self-insured employers, and LTC facilities.

Speaker:
Greg Alston, PharmD, Chief Value Officer, GLA Consulting, Inc., Savannah, Ga.
Lisa Faast, PharmD, Vice President, Marketing, Pharmacy Development Services, Lake Worth, Fl.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Summarize key benefits to becoming your community’s prescription problem solver.
  2. Outline methods community pharmacies can use to partner with physicians, LTC facilities, and local businesses.
  3. Examine real-life success examples from pharmacy peers working with physicians and self-insured employers.

304
ACPE # 0207-0000-18-306-L04-P
ACPE # 0207-0000-18-306-L04-T
1.5 contact hours (0.15 CEUs)
Activity Type: Application-Based

Download PDF

Prescriber Collaboration

Contracting with Third Party Payers: What You Never Knew You Didn’t Know

Saturday, October 6
12:30-2:00 p.m.

You know MAC and AWP, but do you know GER, BER, and DFER? These are the new contract terms that may define your dispensing bottom line. This can’t-miss session explores old and new contract terms that impact pharmacy payments – definitions, calculations, and what it means for your business.

Walk away with:

  • Tips on understanding and reviewing contract provisions.
  • Tips to manage Generic Effective Rate, or GER, and other contract terms in third party contracts.
  • Insight into the impact of GER and other terms on financial opportunities and operations.

Speakers:
Patrick Berryman, Senior Vice President and Chief Operating Officer, NCPA, Alexandria, Va.
Ronna Hauser, PharmD, Vice President, Pharmacy Policy and Regulatory Affairs, NCPA, Alexandria, Virginia
Chris Smith, RPh, Director, Product Strategy – Pharmacy, Inmar, Winston Salem, N.C.
Melanie Maxwell, MHP, MPH, Senior Vice President, Pharmacy Services, Pharmacy Providers of Oklahoma

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Describe common contracting terms like GER, BER, and DFER.
  2. Review strategies for managing key rate terms in third party contracts.
  3. Analyze the impact of GER and other terms on financial opportunities and operations.

302
ACPE # 0207-0000-18-307-L04-P
ACPE # 0207-0000-18-307-L04-T
1.5 contact hours (0.15 CEUs)
Activity Type: Application-Based

Download PDF

GER-AWP Comparison

Elevate Your Profits with Cash-Based Appointments

Saturday, October 6
12:30-2:00 p.m.

Patients already schedule time with their barbers, financial advisors, personal trainers, car mechanics, and many more – why not with their pharmacists? This session will help you with the why and the how to start getting paid for patient appointments. This interview tells the story of two community pharmacists who have revolutionized their businesses by setting up health consulting businesses. Discover how pharmacist knowledge and innovation, travel health, and functional medicine intersect to create new business models.

Walk away with:

  • Revenue models for wellness consulting.
  • Profitable patient care ideas that go side-by-side with your prescription business.
  • Best practices on launching and monitoring an appointment schedule.

Speakers:

Kathy Campbell, PharmD, Owner, Medicap Pharmacy, Owasso, Okla.
Beverly Schaefer, RPh, Owner, Kattermans Sand Point Pharmacy, Seattle, Wash.
Blair Thielemier, PharmD, Founder, Pharmapreneur Academy, Jonesboro, Ark.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Compare and contrast pharmacist counseling and health coaching consultations.
  2. List pharmacist services patients are willing to pay for.
  3. Outline a plan for introducing appointment-based consultations in the pharmacy.

306
ACPE # 0207-0000-18-308-L04-P
ACPE # 0207-0000-18-308-L04-T
1.5 contact hours (0.15 CEUs)
Activity Type: Application-Based

Download PDF

Superbill Example

NCPA Front End Overhaul

NCPA Diversified Revenue Opportunities: Weight Management

NCPA Diversified Revenue Opportunities: Travel Health

American Academy of Anti Aging Medicine

Institute for Functional Medicine

Pharmapreneur Academy

How You Can Let Go to Grow: Staff Roles in a Changing Market

Saturday, October 6
2:15-3:45 p.m.

Sponsored by Merck
If you want it done right, you don’t have to do it yourself. This session reviews key business tasks that can be transitioned from pharmacy owners and managers to staff members and how to teach staff business fundamentals that are imperative for growth. Three owners will share their stories of how they’ve been more productive and able to find time to work on the things that most impact their business.

Walk away with:

  • Workflow tools to help you assign roles for star ratings, inventory, and staff specialists.
  • Real-life examples on how peers freed up their own time for more impactful activities.
  • An action plan and training for your staff moving forward.

Speaker:
Amina Abubakar, PharmD, AAHIVP, Owner, Rx Clinic Pharmacy, Charlotte, N.C.
Travis Wolff, PharmD, BCACP, Owner, Med-World Pharmacy, Sapulpa, Okla.
Andrew Finney, PharmD, Owner and President, Perkins Drugs & Gift Shop, Gallatin, Tenn.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Discuss job structuring and how this method can improve staff morale and engagement.
  2. Examine opportunities to engage pharmacy teams in key success drivers like inventory control, star ratings, and front-end operations.
  3. Create an action plan for implementation at the pharmacy.

302
ACPE # 0207-0000-18-309-L04-P
ACPE # 0207-0000-18-309-L04-T
1.5 contact hours (0.15 CEUs)
Activity Type: Application-Based

Download PDF

Technician Position Agreement

L&S Job Descriptions

Star Ratings Medication List print outs

Med Sync Potential Patient print outs

Med Sync Sign up Sheet

Mastering Your Message: Marketing to Get New Business

Saturday, October 6
2:15-3:45 p.m.

Roughly 1 in 8 people move every year according to the census so bringing new patients into your pharmacy is necessary for survival and growth. No matter what media you choose – without the right message you will miss your target. This program will help you hone your message(s) to your community to help you build your pharmacies brand.

Walk away with:

  • Message-crafting ideas that build on your pharmacy’s strengths.
  • An understanding of the many marketing vehicles.
  • Message-targeting strategies to attract new patients.

Speaker:
Gabe Trahan, Senior Director of Store Operations and Marketing, NCPA, Burlington, Vermont

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Identify your pharmacy strengths to craft marketing messages that build on your capabilities.
  2. Discuss the merits of available marketing media.
  3. Discuss how to keep messages to the point and targeted for your audience.

304
ACPE # 0207-0000-18-310-L04-P
ACPE # 0207-0000-18-310-L04-T
1.5 contact hours (0.15 CEUs)
Activity Type: Application-Based

Download PDF

Profit Makers

NCPA’s Front-End Overhaul

Twitter @NCPAGabe

Audits: How to Protect Your Bottom Line

Saturday, October 6
2:15-3:45 p.m.

Pharmacy audits are a fact of life and can easily cut into profits. Every member of your pharmacy team has a vital role to play to survive current pharmacy audits and PBM tactics and prevent audit recoveries.  A leading industry expert and defender of community pharmacies brings best practices for each team member to understand the many facets of the audit process and implement prevention strategies.

Walk away with:

  • Examples of audit red flags.
  • Best practices for avoiding audit recoveries.
  • workflow tools for pharmacy staff members to reduce audit findings.

Speaker:
Amanda Gaddy, RPh, Director of Clinical Services, Georgia Pharmacy Association, McDonough, Ga.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Review new developments in pharmacy audit recoveries.
  2. Discuss red flags for pharmacy auditors and actions to ensure that procedures are followed to eliminate risk.
  3. Outline your audit rights and responsibilities.

306
ACPE # 0207-0000-18-311-L04-P
ACPE # 0207-0000-18-311-L04-T
1.5 contact hours (0.15 CEUs)
Activity Type: Application-Based

Download PDF

Common Audit Discrepancies

Branching Out in Long-Term Care: The Things You Need to Know

Saturday, October 6
2:15-3:45 p.m.

If you’ve been thinking of expanding your LTC business, now is the time and this is the program. Tap into LTC’s potential to grow your pharmacy business in this session. This crash course in LTC business fundamentals gives you the basics on running or expanding an LTC business. After hearing from an industry expert, peers will share their own success in marketing, setting up contracts, and consultant pharmacist arrangements.

Walk away with:

  • Checklist of considerations for LTC operators, including contracting, marketing, and expanded service offerings.
  • Marketing tips for selling your pharmacy services.
  • Best practices for LTC pharmacy operations.

Speaker:
Jeff Ehman, President, Vanzari Solutions, Tampa, Fla.
Michael Burns, RPh, President/CEO, AuBurn Pharmacies, Garnett, Kansas
Neil Leikach, RPh, President and Co-Owner, Catonsville, Finksburg and Paradise Professional Pharmacies, Reisterstown, Md.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Compare and contrast different LTC care settings, how to best serve these populations and market your services to them.
  2. Review workflow changes, technology needs, and legal considerations for expanding into an LTC space.
  3. Evaluate the return on investment potential of enlarging your footprint in the LTC market.

309
ACPE # 0207-0000-18-337-L04-P
ACPE # 0207-0000-18-337-L04-T
1.5 contact hours (0.15 CEUs)
Activity Type: Application-Based

Download PDF

NCPA LTC Division

Communicating This Way Can Improve Your Star Ratings -Sponsored by Merck

Saturday, October 6
4:00-5:30 p.m.

No matter how good your star ratings are, you want them to be better to keep the DIR wolves at bay. Everyone has a few patients that are difficult to get to be adherent. This session will give you proven strategies and staff training tools to engage patients in new ways for new results.

Walk away with:

  • Secrets to approaching patients differently to yield dramatically healthier patient behaviors.
  • Practical strategies to improve adherence and lower total cost of care.
  • Staff training tools to engage patients.

Speaker:
Bruce Berger, PhD, President, Berger Consulting, LLC, Professor Emeritus, Auburn University, Auburn, Ala.
Tripp Logan, PharmD, Owner, L and S Pharmacy, Charleston, Mo.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Explain how to get to the bottom of potential issues behind non-adherence.
  2. Examine motivational interviewing strategies and their application in community pharmacy.
  3. Demonstrate counseling techniques aimed at increasing patient compliance.

306
ACPE # 0207-0000-18-312-L04-P
ACPE # 0207-0000-18-312-L04-T
1.5 contact hours (0.15 CEUs)
Activity Type: Application-Based

Download PDF

ComMIt Program

Patient Care and Profits in Nutrition Depletion and Vitamin Supplementation

Saturday, October 6
4:00-5:30 p.m.

On average, Americans spend more than $350 on natural product supplements annually. How much of that $350 do they spend at your pharmacy? What better place to get high-quality vitamins and high-quality support than the community pharmacy? This peer-led program will cover the 10 most common drug or disease-induced nutritional deficiencies and how you can grow your business in this high-margin niche with confidence in your recommendations.

Walk away with:

  • Tips for identifying and recommending products based on a patient’s individual needs in a growing, high-margin niche.
  • Marketing and branding ideas to position yourself as the go-to source for supplements.
  • How to get your staff to engage in recommendations.

Speaker:
Josh Rimany, RPh, Dilworth Drug, Charlotte, N.C.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Summarize 10 common drug-induced or disease-induced nutrient deficiencies and the impact on the body.
  2. Describe best practices for getting staff buy-in for recommendations and workflow tools for implementation.
  3. Outline marketing and branding ideas to position yourself as the go-to source for vitamin supplementation.

*Special Non-CE Shoot the BreezeTM Session Runs 5:00 – 5:30 pm
304
ACPE # 0207-0000-18-313-L04-P
ACPE # 0207-0000-18-313-L04-T
1.0 contact hours (0.1 CEUs)
Activity Type: Application-Based

Download PDF

Sample Bag Stuffer-Antibiotic

Sample Bag Stuffer-Generic

NCPA Front End Overhaul

The Riches are in the Niches

Saturday, October 6
4:00-5:30 p.m.

Take a fast-paced tour of pharmacy niche markets that are providing revenue for pharmacy owners. From the compression and home care markets to pet care and front-end products, make your store stand out from the chain competition. The session will be followed by an interactive Shoot the Breeze session – peers sharing the who and how of resources for setting up your niches.

Walk away with:

  • Peer examples of profitable product lines in compression, beauty, and more.
  • Ideas and resources for setting up niches in your pharmacy.

Speakers:
Gabe Trahan, Senior Director of Store Operations and Marketing, NCPA, Burlington, Vt.
Jack Dunn, RPh, Jasper Drug Store, Jasper, Ga.
Samantha Kelly, Owner, Kaplers Pharmacy, Beach Haven, N.J.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Evaluate at least three profitable front-end niche opportunities for community pharmacies.
  2. Draft a plan for merchandising new front-end offerings and attracting new patients.
  3. Review companion and extension sales opportunities for these niche areas.

*Special Non-CE Shoot the Breeze Session Runs 5:00 – 5:30 pm
302
ACPE # 0207-0000-18-314-L04-P
ACPE # 0207-0000-18-314-L04-T
1.0 contact hours (0.1 CEUs)
Activity Type: Application-Based

Download PDF

Profit Makers

NCPA’s Front-End Overhaul

Twitter @NCPAGabe

USP <800>: A Guide for Community and Long-Term Care Pharmacy

Saturday, October 6
4:00-5:30 p.m.

Nuances included in USP <800> will mean changes for both community and LTC pharmacies and nursing homes. Find out what is most relevant to your operations and LTC consulting business and a blueprint for how to prepare for USP <800> in this session.

Walk away with:

  • USP <800> readiness checklist for LTC and community pharmacies.
  • Workflow tools to manage the dispensing of split tablets, packaging requirements, etc.
  • Best practices for preparing nursing home partners.

Speakers:
Brenda Jensen, CPhT, MBA, Compounding Consultants, LLC, Tempe, Az.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Review important updates to USP standards and the impact on community pharmacy, particularly in the LTC space.
  2. Identify common medications most likely impacted by USP <800> standards.
  3. Discuss best practices for preparing your practice site for implementation.

309
ACPE # 0207-0000-18-338-L04-P
ACPE # 0207-0000-18-338-L04-T
1.5 contact hours (0.15 CEUs)
Activity Type: Application-Based

Download PDF

NIOSH List of Antineoplastic and Other Hazardous Drugs in Healthcare Settings, 2016

USP <800> CE Webinar

NCPA LTC Division

Compounding: Diversified Revenue