Monday, October 8

The Breakfast Symposium – Personalized Medication Delivery that Plan Sponsors Value

Monday, October 8
7:30-9:15 a.m.

In a world where Amazon and grocery stores are touting they can deliver within a few hours (something your pharmacy has probably been doing for decades), your delivery drivers are often the most underutilized member of the pharmacy team. From checking for fall hazards in the home to offering patient counseling through an iPad, your delivery drivers are your eyes and ears on homebound patients. Differentiate your pharmacy from competitors’ offerings, or perhaps position your pharmacy as an attractive partner in the right situation.

Walk away with:

  • Checklists of delivery drivers’ activities that improve patient care.
  • How to differentiate your delivery from competitors.
  • Tips sheet on what plan sponsors want documented.

Speaker:
TBD

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Examine how and why enhancing your personalized medication delivery program makes good business sense.
  2. Describe examples of important patient information easily obtained at point of delivery that is of value to the pharmacy, provider, and plan sponsor.
  3. Hypothesize potential opportunities for delivery program expansion.

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MooseMap Delivery Driver Script

Second General Session

Monday, October 8
9:30-11:00 a.m.

Highlights of the Second General Session include a state of the association address by NCPA CEO B. Douglas Hoey and a keynote address from managing consultant Jim Huling.

Walk away with:

  • Checklists of delivery drivers’ activities that improve patient care.
  • How to differentiate your delivery from competitors.
  • Tips sheet on what plan sponsors want documented.

Speaker:
Douglas Hoey, RPh, MBA, CEO, NCPA, Alexandria, Va.
Jim Huling Global Managing Consultant, FranklinCovey, Atlanta, Ga.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Discuss the four main disciplines that make for effective execution.
  2. Illustrate opportunities for implementing the 4 Disciplines of Execution.
  3. Discuss the value of nontraditional goal setting in achieving efficacy.

ACPE # 0207-0000-18-320-L04-P
ACPE # 0207-0000-18-320-L04-T
1.5 contact hours (0.15 CEUs)
Activity Type: Application-Based

Colleagues in Consultation

Monday, October 8
2:30–3 p.m.

Exhibit Hall
Pets and Vets: An Exploration of Veterinary Medicine
Explore opportunities for introducing veterinary medicine into your pharmacy practice.

Is Specialty Right for Me?
Discuss important questions and considerations for determining if entering the specialty space is right for you.

Med Sync Tips and Tricks 

Find peer answers to your questions about implementing – and optimizing – med sync in your business.   

Social Media Marketing  

In a digital age, learn tips to leverage various social media platforms to promote your pharmacy and the unique services you’re offering.  

CPESN® Success Stories: What Plan Sponsors are Buying

Monday, October 8
4:15-5:45 p.m.

Hear from peers participating in CPESN networks about the enhanced services and outcomes plan sponsors are including in new payment models. These local CPESN networks will share their methods for approaching plan sponsors to negotiate value-based programs and payment for providing enhanced services.

Walk away with:

  • Success stories from peers and CPESN networks.
  • Action items to discuss with plan sponsors in your area.
  • Service sets that are attractive to plan sponsors.

Speaker:
Matt Osterhaus, RPh, FAPhA, FASCP, Owner, Osterhaus Pharmacy, Maquoketa, Ia.
John Croce, RPh, Owner, Four Corners Pharmacy, Delmar, N.Y.
Brian Caswell, RPh, Owner, Wolkar Drug, Baxter Springs, Kansas

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Summarize real-world examples of enhanced services that plan sponsors value.
  2. Formulate strategies for approaching plan sponsors based on peer success stores.
  3. Discuss opportunities to establish payment programs with plan sponsors based on mutual need and ability to deliver enhanced services.

304
ACPE # 0207-0000-18-321-L04-P
ACPE # 0207-0000-18-321-L04-T
1.5 contact hours (0.15 CEUs)
Activity Type: Application-Based

Download PDF

CPESN.com

How Pharmacies Implemented the Four Disciplines of Execution

Monday, October 8
4:15-5:45 p.m.

After hearing Jim Huling outline the Four Disciplines of Execution during the Monday morning general session, get real-world insights from your pharmacy peers who have put the bestselling business strategy into practice. Overcoming the whirlwind of the day-to-day by applying this innovative business management technique has led to financial success for these pharmacy owners. Gain insights from the group and leave with a plan of attack for your own business.

Walk away with:

  • Peer-driven implementation ideas applicable to your business.
  • Time-saving strategies for taking action on your strategic goals.
  • Staff engagement ideas and incentives that get the most out of your team.

Speakers:

Brad Arthur, RPh, Owner, Black Rock Pharmacy, Buffalo, N.Y.
Hashim Zaibak, RPh, Owner, Hayat Pharmacy, Milwaukee, Wis.
Dared and Renee Price, PharmDs, Co-owners, Graves Drug Stores, Winfield, Kan.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Discuss common barriers to implementing new programs and goals in your pharmacy operation.
  2. Outline peer-proven methods of organizing tasks and developing a reporting structure to accomplish project goals.
  3. Create a plan for project execution of your pharmacy goals and accountability tools for achieving goals.

302
ACPE # 0207-0000-18-322-L04-P
ACPE # 0207-0000-18-322-L04-T
1.5 contact hours (0.15 CEUs)
Activity Type: Application-Based

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Let's Give Them Something to Talk About: The Good News About Compounding

Monday, October 8
4:15-5:45 p.m.

Compounding has been hit by the “bad news press” and the good that compounders and physicians do for their patients doesn’t get the headlines as often as it should. How do you change the narrative? Get tips from your peers on marketing your services and how local prescribers can become your biggest pharmacy advocates as you customize solutions for their patients.

Walk away with:

  • Peer practices that use good news stories locally with patients and providers.
  • Story ideas for social media channels to boost the perception of compounding and its benefits.
  • Best practices for building local relationships with prescribers.

Speakers:

David A. Ball, President, Ball Consulting Group, LLC, Newton, Mass.
Andrew Stein, PharmD, RPh, Johnson Compounding and Wellness, Waltham, Mass.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Illustrate ways to highlight the patient benefits of compounding in media.
  2. Develop strategies for making the most of social media in the pharmacy.
  3. Design an action plan for building local relationships with prescribers and the community.

306
ACPE # 0207-0000-18-323-L07-P
ACPE # 0207-0000-18-323-L07-T
1.5 contact hours (0.15 CEUs)
Activity Type: Application-Based

Download PDF

Compounding: Diversified Revenue