Tuesday, October 29

Fixer Upper: Pharmacy Front-end Remodels

Tuesday, October 29
10:15-11:45 a.m. 

There is no TV show for pharmacy makeovers, but this session is the next best thing. Whether a coat of paint or a complete demolition, front-end updates can revitalize your OTC profits. In this session, NCPA front end guru and merchandising expert Gabe Trahan walks you through numerous examples of budget-minded remodels with his before and after gallery of inspiration. Find out what to do — and what to avoid — in this engaging session.

Walk away with:

  • Chip and Joanna Gaines-worthy redesign ideas to reinvigorate your front end.
  • Pharmacy remodel mistakes to avoid.
  • Proven budget-minded examples of real world

 Speaker

Gabe Trahan, NCPA senior director of operations and marketing. Gabe Trahan has worked with hundreds of community pharmacies of all sizes to help them improve their images and ultimately boost front-end profits. From conducting in-store and virtual consultations to presenting at educational workshops and writing extensively on front-end retailing, Gabe has established himself as the leading expert in effective and innovative front-end design and merchandising.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. List the attributes of a pharmacy retail floor plan that is inviting to patients and encourages complete store browsing while maintaining a professional pharmacy atmosphere.
  2. Identify OTC categories that need adjustment to improve inventory control.
  3. Describe pharmacy redesigns that restrict patients’ navigation through the pharmacy and detract from the patient experience.

Time is Money: Creating Time in Your Current Staffing Model

Tuesday, October 29
10:15-11:45 a.m.

Ready to start a new service in your pharmacy, but can’t seem to find time or a staff member who isn’t too busy? Think you need to hire a new team member just to get new services off the ground? Can’t seem to get your current staff engaged in new clinical ideas? Learn how to create opportunity, even if only one hour a week, in current staffing to add new services to your pharmacy and how to tell when you’ve achieved financial readiness to add another staff position.

Walk-away with:

  • Job-structuring ideas.
  • A key process to develop your model pharmacy schedule, including non-dispensing services.
  • Step-by-step guide for implementing common non-dispensing services such as immunizations, compression stocking fittings, and more.

Speaker

Travis Wolff, PharmD, BCACP, co-owner of Med-World Pharmacy. Travis is well-read in employee culture, workplace change, and implementation. Travis has applied what he has learned to successfully lead his team to consistently push the envelope of innovation in his pharmacy.

Pharmacist and Pharmacy Technician Objectives:

  1. Discuss strategies for reallocation of tasks based on staff’s different training, qualifications, and certifications to allow everyone to practice at the top of their license.
  2. Identify financial targets when implementing new services, using your data to budget energy, resources, and needs.
  3. Discuss ways to evaluate yields from non-dispensing services.

Cash Flow, Inventory, and your Financial Health

Tuesday, October 29
1:15-3:15 p.m

Knowing exactly where your finances stand month-in and month-out and acting on it can be the difference between working on your business and working in someone else’s business. This session breaks down the top performance indicators of thriving pharmacy businesses and how your pharmacy can be one of the best. Assess the financial health of your business and know where to sharpen the pencil. You can’t afford to miss this program.

 Walk-away with:

  • Tips to manage cash flow.
  • Basic understanding of financial statements.
  • Action-oriented suggestions for improving the profitability of your business today and for years to come.

Speakers

Ollin B. Sykes, CPA, CITP, CMA, president, Sykes & Company, P.A. For more than 35 years, Ollin has been helping independent pharmacies grow their financial wealth. Ollin is intricately involved in all aspects of the business with a concentration in tax, business advisory services, and technology consulting for independent pharmacies and their owners.

Scott W. Sykes, CPA, Sykes & Company, P.A. Scott works directly with pharmacy owners, assisting with day to day accounting and tax compliance issues. He is also active in year-end payroll preparation, tax planning, and individual and corporate tax preparation for pharmacy owners and businesses.

 Pharmacist and Pharmacy Technician Learning Objectives:

  1. List nine best practices for managing community pharmacy operations.
  2. Discuss strategies for managing inventory effectively.
  3. Describe key financial indicators and benchmarks for your own business.

Preventing and Preparing for PBM Audits

Tuesday, October 29
3:30-5:00 p.m

A simple mistake or omission can cost you thousands during a pharmacy audit. Believe it or not, there are pharmacies out there with a nearly 100 percent success rate in avoiding audit clawbacks. Owners of these pharmacies credit their workflow and staff-led audit review systems with their success, but PBMs are always looking for a new tactic to exploit. Take in frontline advice on preventing costly audits before they rob you. Plus, get an expert review of the latest PBM audit targets and how to defend yourself in this session.

Walk away with:

  • A documentation checklist for audit review.
  • A how-to guide to setting up your own audit prevention program.
  • Do’s and don’ts of audit preparation.

Speakers

Richard Ost, RPh, owner, Philadelphia Pharmacy. Richard’s pharmacies have had great outcomes with PBM audits. His pharmacies regularly receive “NO CHANGE” audit results. Richard credits his workflow, staff, and the proactive audit review process for the success.

 Trent Thiede, PharmD, vice president, PAAS National®. Trent helps to ensure the viability of independent community pharmacies nationwide. His company has analyzed more than 59,000 audits and saved members almost a half-billion dollars in audit recoupments.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Describe an example of an audit review procedure designed to help eliminate pharmacy risk.
  2. Discuss methods to train and coach pharmacy staff on audit prevention.
  3. List common audit red flags and strategies to defend against an audit.

Adapting the Chick-fil-A Culture to your Business

Tuesday, October 29
3:30-5:00 p.m

How do companies known for world-class service motivate their employees to deliver even when no one is looking? According to Chick-fil-A multi-restaurant owner and best-selling author, Arthur Greeno, it’s all about creating emotional connections with your brand. Join Arthur as he shares his strategy for instilling Chick-fil-A’s motto of “expect perfection, settle for excellence” into his teams and get tips for developing your employees into ambassadors of your brand in this session. It’s our pleasure.

Walk away with:

  • Ideas for adapting the Chick-fil-A culture to your business.
  • Branding tips for creating patient loyalty.
  • Strategies for dealing with team pushback.

 Speaker

Arthur Greeno, Chick-fil-A owner and operator. Arthur Greeno is the owner and operator of two Chick-fil-A restaurants in Tulsa, Okla., an Amazon best-selling author, a mentor and a coach. Chick-fil-A believes customer service means “to serve,” and Arthur trains his team to do just that. Teaching his team and others about how to honor their guests is an integral part of his business model. Arthur speaks across the nation about his story of leadership, marketing, and overcoming odds throughout life.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Describe components of a remarkable company culture.
  2. Discuss real-life examples of how company culture directly impacts business growth.
  3. Identify strategies for communicating and reinforcing your pharmacy’s culture with every member of the pharmacy team.