Monday, October 28

Care Planning: The Key to Thriving and Surviving

Monday, October 28
7:30-9:15 a.m.

Breakfast Symposium

Documenting what you do can transform your practice and attract payers. Pharmacy system vendors are making documentation and care planning easier than ever before. In this session, learn how care planning can increase your profits through direct efficiencies in your pharmacy operation and through new revenue from payers who value what you can do for patients if they see the documentation of what you’ve done.

Walk away with:

  • Real-life documentation examples resulting in a positive ROI.
  • Staff engagement strategies to integrate care planning into workflow.
  • A checklist of “low-hanging fruit” care planning interventions.


Mark McCurdy, RPh, owner, Mark’s Pharmacy. Mark is a luminary of CPESN Nebraska and one of the leaders in the nation for submitting care plans. The Mark’s Pharmacy team believes quality care means more than just prompt filling of prescriptions. This dedication to quality and patient care has led to care offerings and services that have helped establish Mark’s Pharmacy as a leader in pharmacy patient care.

Pharmacist and Pharmacy Technician Learning Objectives:

  1. Define the elements of a care plan that are needed to document patient care interactions.
  2. Describe strategies for implementing care planning into pharmacy workflow.
  3. Identify various types of interventions that should be documented in a care plan.


Hemp: Positioning Yourself as the Truth Expert

Monday, October 28
7:45-9:15 a.m. 

Doctors are recommending it, patients are seeking and buying it, all types of stores are selling it, but is hemp right for you? Get the latest on the legal and regulatory front, the business opportunity, potential risks, and the science behind it all.

 Walk away with:

  • Expert knowledge on potential hemp uses.
  • Tips for educating your community on hemp.
  • Resources on where to go for legal and regulatory updates.


Jesica Mills, PharmD, MBA, owner, Owensboro Family Pharmacy and Wellness. Determined to help a sick loved one who had exhausted traditional treatment options, Jesica learned everything she could from her state board of pharmacy, department of agriculture, and local growers on how to provide safe hemp products to her patients. Jesica is vigilant about stocking high-quality products and educating patients on hemp-based products.

Karla L. Palmer, director, Hyman, Phelps & McNamara. With 27 years of experience as a litigator, Karla Palmer is an expert on DEA and FDA enforcement and litigation matters. Palmer advises clients throughout the supply chain – from manufacturers and distributors to outsourcing facilities, pharmacies and doctors – on a range of issues including DEA and FDA regulations and guidance, government inspections and investigations, warning letters, consent decrees, and administrative and federal proceedings.

Pharmacist and Pharmacy Technician Objectives:

  1. Discuss federal and state laws related to hemp-based products and associated risks and opportunities.
  2. Identify potential uses, formulation considerations, and potential side effects of hemp.
  3. Describe strategies for educating prescribers, patients, and the community on hemp.


Adherence Optimization: Targeting Strategies, Pharmacy VIPs, and Payer Programs

Monday, October 28
2:45-4:15 p.m. 

Offering a med sync program is one thing, making it a core tenant of your business is another. You need a critical mass of patients enrolled to achieve inventory, cash flow, and other operating efficiencies. Grow your program strategically by targeting interventions for your most important patients. Love it or hate it, adherence payer programs can make or break your pharmacy profits. Learn how to get the numbers to work in your favor with this program. Join your peers to discuss tested methods for maximizing your pharmacy’s adherence return on investment.

Walk-away with:

  • A targeting map for enrolling VIP patients.
  • Tools to maximize payer program participation.
  • Goal-setting and accountability tools for your pharmacy staff.


Carlie Traylor, PharmD, NCPA associate director of strategic initiatives. During her previous role as director of clinical services for Chancy Drugs, Carlie led initiatives that resulted in a 50 percent increase in the number of patients enrolled in their medication synchronization program.

Dared Price, PharmD, co-owner, Graves Drug Stores. After seeing the business impact of a med sync program with 900 patients, Dared and his wife, Renee, made growing their med sync program a wildly important goal of their business, and the program is still growing.

 Pharmacist and Pharmacy Technician Learning Objectives:

  1. Discuss adherence incentive programs from third party payers.
  2. Write an adherence program patient enrollment SMART goal for your pharmacy.
  3. List benefits to using targeted enrollment on your pharmacy practice.