2019 Educational Programming

Your pass to the NCPA 2019 Annual Convention grants you access to exclusive peer-tested business solutions that affect your bottom line. Here’s a sampling of what you can expect. Check back later for more detailed information.


View the schedule below.

Optimize critical performance indicators for your business.

It’s the difference between working on your business and working in someone else’s business. Walk away with a strategic business plan that serves your business today and for years to come.

  • Contracting. A mistake here can cost you thousands. Learn the lingo, key provisions to watch out for, and tools to evaluate and secure the best deals for you.
  • Cash flow management. Know exactly where you stand month in and month out. Assess the financial health of your business and know where to sharpen the pencil.
  • Marketing with a purpose. Less than half of consumers use a single pharmacy. Differentiate yourself in the market. Attract new patients, and strength your relationship with your current patients.
  • Audit mitigation. Minimize clawbacks. Hear from pharmacy owners like you whose audit review systems have led to rarely losing money to an audit.

Streamline workflow and expand opportunities.

It improves efficiency, staff utilization, and provides opportunities to grow service revenue. Walk away with a guide to operating efficiently and effectively.

  • Care planning: The what and how to make it work. You wouldn’t expect to get paid for a prescription if you didn’t document the dispensed medication and all the related information. Likewise, pharmacies won’t get paid for their care services if they don’t document what they do and how they are improving patient outcomes. Like anything new, there is a little learning curve, but not more than your pharmacy team can handle. Get the how-to to make it successful in your business.
  • Medication synchronization. Going from the starting line to full speed ahead, syncing support at every level.
    • Jump start implementation. Hear best practices on the benefits, process, and profit pearls to go from the starting line to full speed ahead.
    • Accelerate growth. How many patients do you have enrolled in your program? If the answer is less than half your patients with chronic conditions, there is work to be done. Focus on the automation, targeting strategies, and marketing to reach critical mass.
    • Set the cruise. So, your sync process has been perfected. Now, how do you best utilize your newfound pharmacy team resources? Take your program from a money-saving to a money-making investment with convenience packaging and other add-on services.
  • Pharmacogenomics. It’s no longer a futuristic concept, but a practice reality. Discover the relationships, workflow pearls, and marketing plan that your peers have implemented to make it work.
  • Employer group partnerships. Employers are incentivized to keep their employees healthy and at work, and your pharmacy team can help manage and prevent disease. Structure a wellness program where everyone wins.
  • Merchandising tips for your front-end. Go beyond the basics. Learn to be an expert merchandiser, understand the value of eye level product merchandising. OTC, seasonal – we cover it all.
  • Hemp-based products. Doctors are recommending it, patients are seeking and buying it, all types of stores are selling it, what is right for you? Get the latest on the legal/regulatory front, the business opportunity, and the science behind it all and position yourself as an expert in your community.
  • Medical-at-home models. Provide medical services to homebound patients. Learn from successful pharmacy operators who have grown their market share.
  • Team culture and staff utilization. Adapt the Chick-fil-A service and culture to your business.
  • Medical billing and credentialing. Being paid for providing services outside the PBM controlled space requires knowing who you can work with, how to establish needed relationships, what you can bill for, how to bill for it, and what will be required of you.

…and many more innovative topics that we are refining for you.


Thursday, October 24

7:30 am-7:30 pm

Ownership Workshop (Sponsored by McKesson) – Day 1

Friday, October 25

7:30 am-5:00 pm

Pharmacist-led Lifestyle and Weight Management

7:30 am-5:30 pm

Enhanced Services Boot Camp

7:30 am-6:30 pm

Ownership Workshop (Sponsored by McKesson) – Day 2

Saturday, October 26

8:00 am-12 noon

Community Pharmacy Based Point-of-Care Testing

8:00 am-12:30 pm

Front-End Profit Building

8:00 am-2:00 pm

Selling Your Pharmacy: An Action Plan

8:30 am-2 pm

Ownership Workshop (Sponsored by McKesson) – Day 3


Saturday, October 26

7:00 am-8:30 pm


7:30 am-6:00 pm

Student Pharmacist Programming

1:00 pm-2:00 pm

Lunch & Learns

1:30 pm-3:30 pm

16th annual Good Neighbor Pharmacy NCPA Pruitt-Schutte Student Business Plan Competition

2:15 pm-5:30 pm

Business Education

6:30 pm-8:30 pm

NCPA Opening Night Reception

Sunday, October 27

7:00 am-6:00 pm


11:30 am-5:30 pm

Student Pharmacist Programming

7:45 am-9:15 am

Business Education

9:30 am-11:30 am


11:45 am-1:00 pm

Lunch & Learns

1:00 pm-6:00 pm

Grand Opening of the NCPA Expo

4:00 pm-5:30 pm

NCPA Foundation Awards Ceremony

3:00 pm-6:15 pm

Business Education

Monday, October 28

7:00 am-6:00 pm


7:30 am-9:15 am

Breakfast Programs

7:45 am-9:15 am

Business Education

9:30 am-11:30 am


11:30 am-12:30 pm

Lunch & Learns

12:00 pm-5:30 pm

NCPA Expo Open

2:45 pm-6:00 pm

Business Education

Tuesday, October 29

7:30 am-3:00 pm


8:00 am-10:00 am

NCPA House of Delegates

10:15 am-11:45 am

Business Education

12:00 pm-1:00 pm

Lunch & Learns

1:15 pm-5:00 pm

Business Education

7:00 pm-9:00 pm

Closing Night Reception & Party